Q: How to order?
Please refer to our guideline ‘How to Order‘.
Q: I tried to check out and the item in my shopping cart disappeared – what happened?
We are sorry that you were not able to complete your order. The selection on our website is live and reflects what is in stock at that moment. Placing an item in your shopping cart does not guarantee that you will be able to purchase that item until you have completed the checkout process. Another customer may purchase the item even if it is in your cart. If that happens, you will receive an error message.
Q: How do I add an item to my order after checking out?
You need to make a new order.
Q : Can I order via phone call / SMS / Whatsapp / Facebook / Instagram?
We are sorry to inform that order via the above method is not available at the moment. Kindly place your order directly via ONLINE at chentaqaseh.com. Should you encounter any difficulties / problem with your order, kindly email us at firstname.lastname@example.org.
Q: How to track my order?
You could track the delivery status of your order by click the following http://poslaju.com.my/track.aspx. If you wish to speak to PosLaju customer service representative, they can also be contacted at 1300 300 300 or +603-50399000.
Q: Can I cancel my order?
Yes, ONLY if the order is still on PENDING status. Kindly inform us via email at email@example.com with title “REQUEST TO CANCEL ORDER”. Orders that are in complete status are NOT ALLOWED to cancel.
Note : You are allowed to cancel order up to 3 times only. Chenta Qaseh has the right to BLACKLIST and / or NOT ENTERTAIN any order or email for cancellation MORE than 3 times.
Q: Why my order being cancelled?
As stated in our invoice email, order is only valid for 1 day (24 hours). If we haven’t received your payment within 24 hours of the email being sent, your order will automatically be cancelled. You will need to make a new order should you want the items again.
Q: My order status still pending after 2 business days. What should I do?
Kindly email us for clarification regarding your order at firstname.lastname@example.org.